art'otel Amsterdam

Be aware that a fine of 300€ will be charged for cleaning purposes in case of smoking in the room.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.

Once a refund has been processed, it can take up to 14 working days to reach your bank account.

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Yes, you can ask the reception team about a late check-out at any point during your stay.

You can check-out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check-out online.

Yes, if you check-out online you can store your luggage at reception.

If you check-out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.

When you check-out online, your digital key will be deactivated. We recommend you check-out online when you are ready to depart.

Yes, we ask you to confirm your arrival time when checking in online. An early check-in is not guaranteed though. If you want to guarantee one, please contact the hotel prior to your arrival.

You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.

If you arrive earlier than the standard check-in time of 3pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.

No, we will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox when filling in the guest details during online check-in. If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected].

How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at [email protected].

We collect and store the same information during online check-in as we do when you check in at the front desk.

This enables the entire check-in process to be completed online in advance, which saves time on arrival. If you’ve requested a digital key, we also need the payment in advance to be able to issue one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at reception at any point during your stay.

Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.

Head to reception, where our team will be happy to help.

You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.

Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.

You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.