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go digital!

go digital!

Check in, room key, order food, chat, check out, from any device. Kick back and chill with our digital services.

discover our digital services

Navigate your stay in style from your personal device. Simply select your hotel in the menu above to see available services* or download the art'otel services app as your portal to a digital stay.

Benefits:
∙ Fast and easy: check in and check out from your own device
∙ Save time: download the digital key and proceed straight to your room
∙ Convenient: message the hotel team 24/7 and order food and drinks online
∙ Rewarding: unlock exclusive benefits and discounts

*Availability of digital services may vary per hotel.

download the art'otel services app

online check-in FAQ

When can I check in online?

You can check in online from 2 hours after making the booking, until 8.00 pm on the day of arrival. If we have your email address on file, we will send you an email at 5.00 pm the day before arrival with a link to check in online.

Can I request early check-in?

Yes. During the online check-in process we ask you to indicate your arrival time. However, early check-in is not guaranteed. If you want to guarantee an early check-in, please contact the hotel prior to your arrival.

Can I request late check-out?

Yes. You can request late check-out directly at the reception at any point during your stay.

Why do I need to pay in advance?

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one.

We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What data does the hotel store?

We store the same information through online check-in as we do when you check in at the front desk. The information we store is the same as you provide to us during the online check-in process.

How long is my data stored for?

The duration for which we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire more about your personal data, please reach out to us at [email protected]

Will I start receive marketing emails if I check in online?

No, you will not start receiving marketing emails automatically if you check in online. We will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox. This option is available during online check-in when you fill in the guest details.

If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected]

What happens if I arrive at the hotel early?

If you arrive earlier than the standard check-in time of 3.00 pm, please proceed to the reception. They will let you know if your room is available. If not, they will be happy to assist you with storing your luggage until your room is ready.

digital key FAQ

When and how can I receive my digital key?

You can receive your digital key on the day of arrival after 3.00 pm (or earlier if you’ve had an early check-in confirmed by the hotel). Please note that you need to be within 2 kilometres of the hotel in order to receive your digital key.

Can I have both a digital key and a physical keycard?

Due to security reasons, we can only allow one key per guest. If you have a digital key and want to opt for a physical keycard, please speak to our team at the reception. If you have a physical keycard and want to opt for digital key, you can log in to our app (art'otel services) with your reservation number to get your digital key. Please note that once you have your digital key, your physical keycard will no longer be valid.

Can I share my digital key?

Yes, you can share your digital key with other guests who are registered in your reservation. The number of digital keys you can share depends on the number of adults in the booking. If there is only 1 adult in the booking, you will not be able to share your digital key.

What happens if I have a digital key and my phone is dead/stolen/locked in the room?

Please proceed to the reception, where our team will be happy to help.

What should I do if my digital key is not working?

Please check your phone and make sure that both Bluetooth and Location are enabled. Our art'otel services app also needs permission to access Location and Bluetooth in order to unlock the door.

If you continue to face challenges with your digital key, please speak to our team at the reception who will be very happy to help you.

be bold. be creative. be safe.

Created in line with World Health Organization recommendations, our be bold. be creative. be safe programme is our commitment to upholding an even higher standard of cleanliness and wellness. We are also proud to announce that through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces has been introduced across all of our hotels.

be safe by art'otel